Are you an Iron Hill Mug Club Member? Important news for you:
Although Iron Hill Brewery & Restaurant’s Mug Club has existed for ten years, state regulators have recently raised concerns the popular club may not fully comply with local regulations. Iron Hill today published an open letter to members, detailing changes that are being made to the Mug Club at all locations. Iron Hill still plans on providing their faithful Mug Club Members with the best customer service, beers, and food.
Here’s a copy of the letter from Iron Hill President Kevin Finn which details the Mug Club Mandatory Changes.
To Mug Club Members and Iron Hill Customers:
Due to factors beyond our control, including decisions by state agencies that regulate the sale of alcohol, the Mug Club as we know it must end.
Whether we agree with these decisions or not, or why after 10 years the Mug Club has become an issue, is not up to us to decide. What is important is finding a solution quickly and doing what’s best for our most loyal customers. We want to comply with all the laws and regulations in the states we operate but our primary focus is providing guests handcrafted beer, creative food and attentive service.
We are currently revising the club to meet the regulator’s demands. During the transition from one club to another, the Mug Club will continue to function but with some important changes, including:
- We will no longer accept new members during this transition.
- Current members due for renewal will have their memberships extended until the new club is active.
- Current members will receive 500 points immediately. This is our gift for past loyalty and patience during this transition.
- Members will no longer receive points for the purchase of alcohol. This was a major issue for the state. Members will continue to receive points for all other purchases, excluding tax, tip and gift cards.
- Members can continue to drink from the Mug Club mug, but must pay the same price as non-club members, an additional 50 cents over the current price of a pint. The free eight ounces of beer that Mug Club members received was another major issue for the state.
Many Mug Club benefits will remain the same during this transition, including:
- Only members will be able to drink from the handmade Mug Club mugs.
- Members will continue to earn a $25 credit for each 300 points accrued.
- Members can redeem their credits to pay for any food and beverage purchases including alcohol.
- The head brewer at your local Iron Hill location will continue his regular emails with members.
- Each location will continue to host exclusive, members-only Mug Club events.
- Members can track their points and review member profile online.
We are currently looking at a variety of options and we hope to have a new customer rewards program in place this fall. It will be hard to top the old club but trust that the new one will include rewards and member benefits worthy of the extreme loyalty of our current Mug Club members.
Feel free to discuss these changes and any Mug Club concerns with a manager or emailmugclub@ironhillbrewery.com. You may also email me directly kfinn@ironhillbrewery.com.
Thank you for your support and patience,
Kevin Finn
President
Iron Hill Brewery
NOTE: These changes will take place at ALL Iron Hill Brewery & Restaurant locations.
Guidelines for Commenting
Let's make it our goal as a community to help everyone enjoy and improve the experience of dining out. Whatever you have to say, whether in praise or in critique, please try to say it with love.
When writing comments and reviews, do your best to be friendly, respectful, honest, fair, encouraging, specific, concise and helpful. If you have the time, pay a little attention to grammar and formatting too.
You have to use a real email address. Your comment will not appear on the site until you've clicked on the verification link that gets sent to your inbox.
We moderate comments, and reserve the right to edit or remove any that detract from the kind of good-natured community we want to provide. Whenever we make changes, we'll try our best let the commenter know why.
Don't name names. Feel free to comment on "the owner", "the service", "the chef", or "the staff", but any potentially harmful references to specific individuals will be removed.
If you have any questions for us, you can always reach us through Facebook, Twitter, or through our Contact Form.